Questions? We've got answers.
A quick guide to tracking cashback, understanding your records and getting started with Cashtraq.
What does Cashtraq do?
Cashtraq helps you organise cashback earned through other providers, such as Quidco and TopCashback. It's a place to keep track of cashback rather than another cashback provider.
Does Cashtraq pay my cashback?
No. Your original cashback provider handles tracking, approval and payment. Cashtraq helps you keep a separate record of it.
What do Pending, Available and Paid mean?
Pending means you're waiting for confirmation. Available means your cashback provider says it can be withdrawn. Paid means you've received the money. Your Cashtraq record should reflect the status shown by your provider.
Why hasn't my cashback appeared?
Cashtraq doesn't automatically receive all transactions from cashback providers. If you don't see a record, check your original provider account. Automatic imports are a feature we're working towards.
Why is my cashback still pending?
Your provider or retailer may need time to confirm a qualifying purchase. Check the original provider for the latest status and expected timescales.
Can I connect Quidco or TopCashback automatically?
Not currently. We're exploring secure import options, but you should never share your cashback provider passwords with Cashtraq.
Can I change a cashback status?
Cashtraq's app tracker allows you to update saved entries as their status changes. Always verify the status with your original provider before updating it.
Where can I get more help?
Visit our Contact page for support. For missing or rejected cashback, your original cashback provider will normally need to investigate the transaction.
Need a hand?
Get in touch if you have questions about Cashtraq.